For the competent concierge market, you first need to include all the basic points in your resume and then look deeper into the mentioned skills. If you don’t have the right skills listed, the chance for you to land that job will grow very thin.
What to Put in your Concierge Resume?
Since this will be basically the opening section to your whole resume, it holds the most value. It might also be the only section the recruiter will bother to read when he’s going through hundreds of applications for the same concierge post. So utilize this section to make a great first impression by mentioning your strengths and experiences in brief. Go through the posted job description and arrange your statements here based on that.
2. Core Competencies
Usually such competencies include being able to carry out the given instructions accurately, paying attention to the clients’ needs, having warm personality and similar qualities related to hospitality. Besides, add points about your relevant knowledge, experience and other talents here as well. List them all in bullets for easier read for the recruiters.
3. Work Experience
This is the section from which the recruiters will get hard evidence of your experience in this field. Combine your core competencies with equally competent work experiences and the recruiters will have to consider you as their new concierge. Mention the full name of your past and current employers, the time period you spent there and a precise job description full of action words.
4. Professional Qualifications
If there are any training programs or workshop you attended and completed successfully, this is the place to highlight them. Also include any other relevant certification or award that will help prove your worth as a concierge.
Recruiters will usually look for a degree related to the hospitality industry for a concierge. It is generally an Associate’s Degree in Hospitality, graduation in Hotel Management or Bachelor’s in related fields like Arts or Political Science.
1. Organization and Prioritizing
A concierge will need to handle multiple tasks at once. So he needs to be proficient in prioritizing and organizing all his tasks at hand. For example, they have the responsibility to make appointments for people, serve many guests, answer phone calls, book tickets and more! So make sure to include these two skills in your resume.
2. Friendly Attitude
There will be a multitude of people you have to deal with everyday. No matter how bad your day is going, you need to keep a friendly attitude and handle all clients with a smile. You will also be one of the very first people a guest sees when they enter the hotel. So you need to be positive in your tone and be kind to everyone to make them feel welcome.
Speak clearly everything you need to say to the client and also listen carefully to all of their needs. These two are the main pillars of good communication. Being a concierge you must be proficient in both.
As long as you have the uniform on, you will be representing the hotel wherever you go and whoever you talk to. So maintain all professional etiquettes when you are doing your job. You must look capable and competent in both appearance and behavior.
5. Local Knowledge
Many times the guests will be from a foreign country or locality. They will be asking you for places, food and other recommendations around the hotel’s location. Thus, you need to keep a good knowledge of what is going on around the area and the must-see places in there.
A Full Concierge CV Sample
Boston, MA | 555-748-3647 | firstname.lastname@example.org
Friendly and well-organized concierge with more than 4 years of experience in both reputable hotels. Capable of handling sensitive situations in a diplomatic way. Proficient with computers, adept at scheduling and exceptional at internet promotional activities with 75 WPM typing speed.
• Clear communication
• Excellent listening
• Typing at 75 WPM
• MS Office
• Time management
• Conflict Resolution
• Fluent in Spanish
PEETE’S PROFESSIONAL SERVICES
• Greeted guests upon arrival
• Administered tasks for specific customer base
• Took emergency client requests on very short notice
• Managed official mails and emails
FLORENCE RESORT AND SPA
• Coordinate all concierge activities
• Maintain network of local service providers
• First person of contact for clients
• Organize and reply to emails
• Supervise new recruits
• Dean’s List
• Award for Academic Excellence 2010, 2011
• Top Performer Award 3 times
• Checked in and out 80 people on a daily basis
Bachelor of Arts, Hotel Management
University of California
San Francisco, USA